It looks like there have been numerous complaints over at Generetic regarding subscription activation. People are paying for service but not having their accounts activated so that they can access the covers on the site.
“Does anyone know how to get the money back when an account isn’t activated? I’ve PM’d iOn several times. I’ve been waiting for a month and half for activation. I’d rather not be ripped off so help on this would be appreciated!” – generetic user
If you’re one of these people that “paid” for service you may want to consider filing a complaint with the company that handles the payments.
So you’ve been forewarned, if you’re considering dishing out cash to access Generetic covers, you may be paying for something that you may never get.
January 10, 2008 at 5:36 am
Not to mention that the site has now been down for at least 2 weeks and the guy doesn’t bother answering emails.
January 22, 2008 at 2:34 am
I was just contacted by 2co.com regarding the above. I am a recent subscriber (12/07). I guess I was more fortunate than most in that my access was granted in about a week, but was up for only a day or so.
2Co gave me the option of refunding my subscription, which I declined, before
searching the net and finding that the problem may be more than a technical glitch.
The phone number for 2Co is 877-294-0273. Customer service’s extension is x198. I spoke to a Monica, and she was very pleasant. Hope this helps.
Jack
January 22, 2008 at 7:43 pm
Thanks for the post, Jack. I’ve made a new blog post regarding the info you just posted. Here’s the link to the new blog:
http://www.virtualaftershock.com
and a direct link to the story:
http://www.virtualaftershock.com/files/e09d0b5319427865ea17312931f86a7e-179.html